The following are answers to some frequently asked questions
Q: I created an account but I do not see the course I want to do?
A: Please note that you have to Register for a course after creating an account. Click the ‘Register for Courses’ button on your dashboard when logged into the system.
Q: Help! I’ve forgotten (or never received) my username and password.
A: Try to retrieve it by clicking here – the system will send you a password reset email. Note the e-mail address which is reported, if this is incorrect, please contact our Administrative Contact, who will help you. You will need to quote your HPCSA number.
Q: I experience problems logging in.
A: Please note that the username and password you were supplied with, are all case sensitive. They must be entered exactly as given in the notification. Also, please ensure that there are no accidental spaces – for example, when cutting and pasting from an e-mail, it is easy to accidentally insert an extra space at the end. Also, your username probably does not have a space after the PS! As you are then using an incorrect username or password, your login attempt will fail.
When contacting us about login problems, please give your HPCSA number. Also, please indicate which link you tried to access when getting the problem. In addition, please mention how many times you had to enter your username and password prior to receiving an “access denied” message.
Q: I can’t find the questionnaire that I want to complete?
A: When you log in you will see the dashboard of your account listing the course/s you registered for. Click on any of these to go to the screen with learning questionnaires and learning material. Once you have successfully completed a questionnaire it will no longer be available for completion. If you do not see any courses listed simply click on the ‘Register for course’ button and follow the instructions. NOTE that the questionnaires will be loaded in intervals during the year so the course may be ’empty’ at the beginning of the year; and that only paid up accounts will have access to these.
Q: I struggle to access the articles on the reading list?
A: The articles are loaded as the questionnaires are loaded during the year. See the above point for accessing these.
Q: I struggle to open a supporting file for the questionnaires?
A: This could typically happen when trying to open a big file with a slow internet connection. It is better to first download the file to your computer (usually right click on the name and choose ‘Save as’) and then open it. If the ‘Save as’ option is not available you’ll have to change your browser settings for applications.
Q: I have not yet received an e-mail with my username and password.
A: There are a number of possible reasons:
Your e-mail box is full and the message could not be delivered.
The e-mail address we have on file may be incorrect, or may have been mistyped.
We may have incorrectly typed your package registration into our database.
Although we send out an e-mail, we cannot always guarantee that it is delivered, received or read!
Please try our password recovery service and if this does not help, contact our Administrative Contact who will tell you what your password is. You will need to quote your HPCSA number.
Q: How do I change my password?
A: Log into the system by clicking on the “Login” option at the left-hand side of the screen. Then once logged in successfully, click on the ‘Account’ drop-down top right and choose ‘Password Reset’. Follow the instructions.
Q: Where and how do I get hold of my CPD certificate?
A: You simply have to log on to the system and click on the ‘My Profile’ option top right. Click on the ‘Certificates’ button on the screen and choose the year of your certificate.