FAQ

Frequently Asked Questions

THE FOLLOWING ARE ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS

Q: What is the difference between Psychology CPD Well and the ConsultCPD program for psychologists?

A: ConsultUS (Pty) Ltd and Stellenbosch University introduced the Psychology CPD Well program in the year 2003. The program continued for 15 successful years and the agreement between Stellenbosch University and ConsultUS (Pty) Ltd came to an end at the end of December 2018. From January 2019, ConsultUS introduced the Consult|CPD program aimed at psychologists and other health professionals making use of the same (but upgraded) user friendly software than previously used on the Psychology CPD Well program up to the end of 2018.

Q: I created an account but I do not see the module I want to do?

A: Please note that you have to Register for a module after creating an account. Click the ‘Register for Modules’ button on your dashboard when logged into the system.

Q: Help! I’ve forgotten (or never received) my username and password?

A: Try to retrieve it by clicking here – the system will send you a password reset email. Note the e-mail address which is reported, if this is incorrect, please contact our Administrative Contact, who will help you. You will need to quote your HPCSA number.

Q: I experience problems logging in.

A: Please note that the username and password you were supplied with, are all case sensitive. They must be entered exactly as given in the notification. Also, please ensure that there are no accidental spaces – for example, when cutting and pasting from an e-mail, it is easy to accidentally insert an extra space at the end. Also, your username probably does not have a space after the PS! As you are then using an incorrect username or password, your login attempt will fail.

When contacting us about login problems, please give your HPCSA number. Also, please indicate which link you tried to access when getting the problem. In addition, please mention how many times you had to enter your username and password prior to receiving an “access denied” message.

Q: I can’t find the questionnaire that I want to complete?

A: When you log in you will see the dashboard of your account listing the module(s) you registered for. Click on any of these to go to the screen with learning material and questionnaires. Once you have successfully completed a questionnaire it will no longer be available for completion. If you do not see any modules listed simply click on the ‘Register for module’ button and follow the instructions. NOTE that all articles and questionnaires are available to paid up participants and only paid up accounts will have access to these.

Q: I struggle to access the articles on the reading list?

A: All articles and questionnaires are available to paid up participants until the closing date of he program. See the above point for accessing these. NOTE that all articles and questionnaires are available to paid up participants only.

Q: I struggle to open a supporting file for the questionnaires?

A: This could typically happen when trying to open a big file with a slow internet connection. It is better to first download the file to your computer (usually right click on the name and choose ‘Save as’) and then open it. If the ‘Save as’ option is not available you’ll have to change your browser settings for applications.

Q: I have not yet received an e-mail with my username and password.

A: There are a number of possible reasons:

♦Your e-mail box is full and the message could not be delivered.
♦The e-mail address we have on file may be incorrect, or may have been mis-typed .
♦Although we send out an e-mail, we cannot always guarantee that it is delivered, received or read!
♦Please try our password recovery service and if this does not help, contact our Administrative Contact who will check your record. You will need to quote your HPCSA number or surname.

Q: How do I change my password?

A: Log into the system by clicking on the “Login” option at the left-hand side of the screen. Then once logged in successfully, click on the ‘Account’ drop-down top right and choose ‘Password Reset’. Follow the instructions.

Q: Where and how do I get hold of my CPD certificate?

A: You simply have to log on to the system and click on the ‘My Profile’ option top right. Click on the ‘Certificates’ button on the screen and choose the year of your certificate.